As products scale, customer success and support teams spend more and more time walking users through onboarding, setup, and high-risk workflows. Tickets turn into calls, calls turn into screen shares, and senior team members get pulled into the same walkthroughs again and again. When this doesn't scale, users get stuck, time to value slows, and early churn starts to appear. Arc brings hands-on support directly into the product experience. Instead of relying on documentation, tickets, or repeated screen sharing, Arc helps teams guide users through real workflows step by step, in their own account. By taking the pressure off repeated walkthroughs, Arc helps support and success teams scale capacity, protect quality, and ensure customers reach value early without adding headcount.

As products scale, customer success and support teams spend more and more time walking users through onboarding, setup, and high-risk workflows. Tickets turn into calls, calls turn into screen shares, and senior team members get pulled into the same walkthroughs again and again. When this doesn't scale, users get stuck, time to value slows, and early churn starts to appear. Arc brings hands-on support directly into the product experience. Instead of relying on documentation, tickets, or repeated screen sharing, Arc helps teams guide users through real workflows step by step, in their own account. By taking the pressure off repeated walkthroughs, Arc helps support and success teams scale capacity, protect quality, and ensure customers reach value early without adding headcount.