Provides an on-demand telehealth and care-navigation service for low-acuity 911 callers
Provides an on-demand telehealth and care-navigation service for low-acuity 911 callers. EMS connects eligible patients with a board-certified emergency physician and a navigator, who assess the patient, develop a care plan, and coordinate follow-up services such as appointments, transportation, and prescriptions. The model aims to avoid unnecessary ambulance transports and emergency-room visits while improving access to appropriate care.