Semitone builds AI voice agents for customer support
Semitone builds AI voice agents for customer support. Our agents can answer inbound customer calls, understand natural conversations, and resolve requests end-to-end. From providing real-time order status and answering product, policy, and FAQ questions to initiating returns and exchanges, updating shipping addresses, and handling other common support workflows. Semitone integrates directly with commerce and support systems like Shopify, allowing the agent to take actions during the call, not just answer questions. For requests that need a human, it can intelligently escalate the conversation with the relevant context.