URGENTIME, operating under the Vizalia brand, provides a visual customer-experience platform for contact centers
URGENTIME, operating under the Vizalia brand, provides a visual customer-experience platform for contact centers. Its video-assistance software adds live video, image sharing, annotation, and remote 3D measurement to support and sales calls, helping agents diagnose issues, guide customers, document claims, reduce technician visits, and improve phone sales conversion. The platform also includes visual capabilities for voice AI agents and is used across sectors including energy and home services,.